Account and data deletion

How to submit a request

1. Send the request from the email address associated with the account.
2. Include the taxi operator or company name. Include the Croatian OIB only if it is needed to identify the account reliably.
3. Do not send your password, fiscal certificate or certificate password.

Verification and scope of deletion

To protect the account, we may request additional proof of identity or authority. Once verified, we delete the account and data that is not required for legal obligations, security or resolution of an open request.

Fiscal, tax and accounting records that we are required to retain remain stored until the applicable retention period expires. They are then deleted or anonymised where applicable. We respond without undue delay and within the period required by law.

Local data on the device

You can remove local data from Android settings by selecting Taximetar and clearing its storage or app data. Uninstalling the app alone may not delete account data already stored on the server, so send a separate request for that data.

See the Privacy Policy for more information.